Sierra Oeste de Madrid Vacation Packages

Wonderful and helpful Staff!!

Only great thing is the location. Very central and close to metro. We arrived and room wasn't ready till PAST check in time with no real apology from staff. We waited over an hour in the lobby and watched as other guests were offered free welcome drinks and escorted to their rooms while we were ignored by staff. They then wanted to charge our credit card 150 euros PER DAY for "incidentals" and in case we use mini bar or ate at the hotel restaurant. We refused. Room colors are very dark with poor lighting so very depressing and not good for people with poor vision. TV so large that it blocked 1/2 the entrance to the bathroom and also prevented us from opening one of the closet doors. No table and no chair to sit on so bed is only option if you have a standard room. Staff polite but aloof. Rooftop bar closes relatively early. Would not stay here again and not worth the price. There are nicer hotels for same price point elsewhere in the area.

When we arrived we were told that due to Spain national day all roads will be closed at 7 am and as we have flight out of Madrid that morning we requested that rather than checking out on October 12 we requested to check out on October 11 and requested that we get refund for the last night , we were told that as we reserved our stay through Expedia we needed to contact Expedia who said the decision was up to hotel and manager at hotel declined our request which forced us to check out very early that day . Our reservation initially was for 4 nights and should we were told of that issue we would have requested 3 nights instead I know hotels want to sell there rooms but I would have liked that They accommodate our request as this was out of our control Any way our stay was pleasant and the hotel is excellent as facility

Muy cerca de el Mall Las Rozas Village y excelente ubicación